![]() ![]() ![]() Now, I've bought cars from Brilliance for a decade now only because of their sales staff, their service staff on the other hand is consistently comprised of a bunch of cynical people who don't belong in customer service because they condescend to people, don't listen, and treat customers like they have no idea what they are talking about, ****** called me liar and continued to do so after I assured him that I wasn't and don't need to lie. Rob and the Sales staff do a wonderful job at putting you in the vehicle of your dreams, they listen, care, and help. They have provided NO ACTIONS regarding this matter. ![]() ![]() I have not received ANY RESPONSE/COMMUNICATION/RESOLUTION FROM BRILLIANCE AFTER ATTEMPTS TO HAVE THIS RESOLVED. The next business day, I called Brilliance Honda service and spoke with *** who informed me there was NOTHING I could do as I MUST have the ACTUAL DEAD battery in my possession (that the dealer installed with a 100 month warranty) and all of the documentation from the dealership regarding my battery issues going back to November 26, 2013!! I DID HAVE ALL THIS INFO AND FAXED ALL DETAILS TO BRILLIANCE SVC **** MGR *************************. I have receipts for this new battery (cost me $249.39). He stated that I need to go directly to obtain a new battery that night.The battery in my car was installed by Brilliance service on May 14, 2018-still under warranty however, the dealer was not available this night! The mechanic recommended that I drive directly to Advance Auto Parts in Lake Zurich-they have the proper battery compatible with my vehicle and they can install it as soon as I can drive there. Once he jumped my car it will run as long as I do NOT shut it off. I was informed by the roadside assistance mechanic that the current battery in my vehicle is dead. The night before Thanksgiving Nov 2021, my car was completely DEAD again in my driveway! I had to contact roadside assistance to jump my car because I had an urgent appointment I had to drive to THAT night and no other means of transportation. This problem is documented with the dealership as a "defect" or possible "recall" item for my 2013 Honda CRV - however they will not take any responsibility for my frequent dead battery issues. For great deals on parts that come directly from the original equipment manufacturer and that are produced specifically for your vehicle, come to Alderman's Toyota and place your order with great confidence in your investment.As of 2013, I purchased my vehicle (brand new) from Brilliance Honda, I constantly have problems with my car battery GOING COMPLETELY DEAD PREMATURELY WITH NO EXPLANATION! Over the years, I have made numerous attempts to obtain appropriate customer service from this dealership. With so much to do in Vermont, from Cabot cheese sampling to enjoying some of the finest maple syrup in the country, the last thing you need is a counterfeit, aftermarket part letting you down time and time again on the road. Whether you need to order a part for your engine or air-conditioning unit in your vehicle, or are planning on upgrading your interior with some trim accessories and floor mats, these discounts are a great place to begin considering the orders you will place and the ways in which you can save. Would you like to know the best part? We offer specials that can help make the cost of these components much more reasonable and well within your expectations! To continue enjoying the successes of your Toyota models and to address problem areas if they ever are to arise down the road, placing an order on a genuine Toyota auto part here at Alderman's Toyota parts center certainly makes a lot of sense. In addition, specialized parts help you to customize and accessorize your vehicle in ways that make it truly unique to you, and that help you sparkle in a brilliant way while travelling to the Green Mountain Rock Climbing Center in Rutland or to sample one of the many fine breweries featured here in Vermont. The auto parts in your Toyota model may not often bear much mention, but play a significant role in the reason you enjoy the functionality and brilliance of the Toyota vehicle you drive out around Rutland and in other areas of Vermont. Alderman's Toyota: Parts Specials to Keep Your Toyota Thriving on Daily Ventures around Vermont ![]()
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